When a tenant makes a payment, they must submit a UTR (Unique Transaction Reference) through their portal.

The Verification Process:

1. The tenant submits a UTR. The invoice remains Pending.
2. You receive a payment request in Finance > Payment Requests.
3. Verify the UTR manually against your actual bank/cash records.
4. If confirmed, click Approve. The invoice will be updated to Paid.
5. If incorrect, click Reject. The invoice remains unchanged.